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Cust. Service M-Thu 9-9, Fri 9-6, Sat 9-3 - Live Chat - Store Hours M-Thu 10-6, Fri-Sat 10-8, Sun 12-5
JaminLeather.com

2004 CUSTOMER COMMENTS

We try to make your experience with us as pleasing as possible...

ON THIS PAGE: If you really want to get to know us. Well, our customers speak for themselves. Here are customer comments gathered by customer surveys, letters or E-mail. Enjoy their interesting, humorous, insulting (if you could find any) and supportive comments, like we did. No favoritism given to comment selection, we just require them to be constructive. FYI: Most of the surveys we get back with comments come in with your returns and exchanges.

12/30 – Selection of products is most excellent! M. Huffman 50036

12/29 – Operators on phone may want to be more specific about product sizing. J Tuck 95971

12/28 – Great prices! Great shipping and wonderful products! D. Aherne 89509

12/28 – You guys are GREAT!! Your Prices, products and quality are EXCELLENT!!! R. Fitzmaurice 32119

12/23 – I am very happy with your service. When I have a question, I get an answer in due time. The website looks OK to me but I think you should advertise also on motorcycle and car magazines like J C Whitney. If they can do good, I am sure JLC can do better. Thank you, Lu. Happy Holidays. Gualberto 140205

12/23 – Jamin’ Leather is a kickass company to do business with great products, great service and products arrive lightning fast. Thanks! J. Feritta 77670

12/19 - I received my order Saturday and just wanted to say you all are the best. Your stuff is the best and your service is above no other. You made my Christmas wonderful and I hope you all have a wonderful Christmas and a Happy New Year to you and all of your families. R. Drooby

12/18 - I received the item yesterday. THANKS ALOT! I love the chaps, and I will no doubt be ordering again from your catalog. Thanks again for being a good internet business dealer. 229341 –T. Adair

12/17 – I purchased a pair of gloves and found that I needed a larger size. Using the exchange procedure with the return authorization included with my order, I received the replacement promptly. This Excellent customer service ensures that I will be back. Edner, 140060

12/17 – Sales people are nice and know the company policies without having to ask someone else. I will reorder again. Products and prices are good quality. J. Forrester 60453

12/16 – Was very happy with how reasonable Your Prices were, the ease of ordering & amazed at how quickly we got our order! Staff was knowledgeable and very helpful with all questions. M. Wray 33815

12/16 – I have ordered 3 times and plan to order again. Your only as good as your people. You got great people. M. Price 77619

12/15 – I like what I see with good variety on your website. Please give more detailed description of the merchandise. B. Woodward 84520

12/15 – Great products and fast service. Thanks!! L. Lipchak 27043

12/15 – It would be helpful if you included in the product description the thickness of the lather in millimeters for all of your products and a backside view for all apparel. G Perez 60008

12/11 – I’m a first time customer, on the whole so far and I’m pleased. The vest size was wrong but that is expected at times. I like your vests and we’ll see how my exchange is handled. K. Kinney 14150

12/9 – All I can say is what great service I’ve received from Jamin’ Leather and look forward to doing more business with you. Thanks for being there for us here on the other side of the earth. T. Jiminies 96306

12/7 – I’m disappointed that these buttons on MP44K came off and now you want me to wait for inspection process. I should have just asked for a refund. R Tuck 27574

12/04 - A BIG THANK YOU. Got the order and looks great. And a big KUDO (thanks for the girl/ lady that helped with my order. With out her help I would have screwed up the order. You all have a happy, save XMAS. And thanks again. Plan to order more things from you later. Sandlin 84067

11/30 – I was very impressed with quality of skirt I received. I just needed to go a size larger. D O’Brien 89103

11/27 – I can’t remember that lady’s name but she was extremely helpful in finding the right size jacket, after the 1st one I ordered was way too small. D Wheeler 67454

11/26 – Excellent service – easy exchanges – great products! S. Waldman 22508

11/23 – Even in Arizona, where we ride year-round – it’s difficult to find reasonable – different riding gear. Everything is the same and you are not. M Young 85220

11/19 – Your company ROCKS! Really – the website is great, folks on the phone are so nice and know what they are talking about. You will get lots of $ from me! C. Geilser 23508

11/17 – Your products are of the highest quality and Your Prices are more than reasonable. Have recommended you to friends. J. Robinson 63933

11/17 – Excellent! We are very happy with our order and thank you for being so friendly. N. Gaylyn 33314

11/17 – I would like to see a return to some of your earlier jackets and sexy items. But I know keeping up with style changes is important. J Dunn 49544

11/11 – I was very pleased with the selection & price of the product I ordered. I would recommend Jamin’ Leather to anyone! C. Burgess 25309

11/11 – This was my first order and your phone sales persons (I called twice) were great. Extremely helpful. B. Nix 77545

11/10 – I love the knowledge of the employees, and the products Jamin’ sells! N. Ullom 77541

11/10 -- I wanted to thank you for your prompt shipment of my two leather coats. I opened them up as soon as I got them and they are absolutely perfect! These are Christmas presents for my identical twin sons and they will love them. Thank you so much for your service! W. Thiel 46074

11/10 – I really liked the person I ordered from. She was very nice and helpful. The turn-around time was excellent. I’m also a buyer for a company, and she did her job well. Thank You. L Johnson 28651

11/2 - Very professional service and quality of products is great. Just wish I could order more at a time. J. Robinson 70301

10/29 - Sales Rep (Terry) checked my sizes I gave her. She even fitted my jacket on one of your staff (big thank you). I ordered one size up and jacket fits great. A. Cousineau 60453

10/28 – Product arrived very fast. However, the description of the bra did not include cup size, and it ended up being too small. M. Quirk 78249

10/28 – We are 1st time buyers but hope to become veterans! D. Newell 72023

10/28 – Very Satisfied with company, products, and service! L. Morris 23669

10/27 – The service was great! Some of the best that I have found on the internet! M. Hayman 90007

10/27 - Excellent service and selections. Would like to see more colors, red, etc. The goods I received are of excellent material and craftsmanship. Your staff was very helpful in assisting me with my order. I will definitely be back. Thank You! R. Scalise 14120

10/25 – Great quality leather – outstanding selection – love Thinsulate – front and back view of jackets is great. Front and back view of All items would be great. LuAnn B - 136722

10/18 – Excellent customer service! R. Anderson 97325

10/16 – We are a female motorcycle club that will consistently order our leather products from Jamin’ Leather. Y. Underwood 44108

10/15 – Your telephone sales personnel are “SUPER”. They made me feel like it was a pleasure to do business with me. C Morris Jr. 32321

10/14 - I buy what looks good to me and provide customers what they see in the catalog. Also catalog is too busy, very difficult figuring out information pertains to what item. Needs better quality contol. R. Ackerman 59201

10/12 – I visit you when I visit the beach. I just got back with a new coat – I love it, good stuff & good prices! R. Raley 28786

10/6 – Excellent service. A pure pleasure to deal with!! J. Goffred 10314

10/5 – I like to shop online and I still like your catalog. I look at the catalog then order online.
E. Travelstead 37072

10/5 – You do a great job. I would like you to have other items that are not leather such as heavy nylon pants for a biker to pull over clothes. C.B. Schwartz 20015

10/04 – My Jacket arrived with a light colored mark on it so I called and the woman who answered told me to put mink oil on it. It worked great. She really knew her stuff. J Casey,
134670

10/04 – Your online catalog is the greatest. It has a huge selection on practically anything you want. I would never consider shopping anywhere else but your store. You have the best stuff at very reasonable prices. Thank you! On improving your website, I like it just the way it is. It’s great and easy to find stuff. M Floyd. 134968

10/04 - I received my Rose inlay chaps today and was so happy! I tell everyone about you and say you’re the BEST there is to get leather from! You sure make me look good on my motorcycle! Thank you Jamin’ Leather! You’re the GREATEST! T. Elliott 124411

10/02 – Outstanding product!!! Sometimes when you pick a jacket the leather is hard and the liner is a piece of junk. Your jacket was GREAT! The liner is top notch and has been finished very well with an attention to detail. The layout, of your website, is very informative and items are easy to locate. I’ll definitely order from your site again!! I think better placement on search engines would really assist your sales. Sometimes when I search for “Leather jackets” or “ Biker jackets” I found that Jamin’ Leather was either buried in the findings or not present at all. I hope this helps.
M White 135175

9/27 I really like how fast I received my jacket. I think the website is great. In fact I even chatted with one of your people asking them questions about sizes. J. Claybourn 77082

9/27 I may seem like an easy customer by the survey, however I am not. I have waited a long time to find a store like yours that offers the product I desire and direct friendly service.
M. Wolf 07420

9/22 – Original item was back ordered – was told many times it would be in next week – I finally changed by order on Saturday to an item in stock. At that time the chat operator told me I had 2 day shipment. I come to find out it was shipped UPS Ground. My son also ordered items, and he received emails for my shipments and his items were addressed to me. R Mathews 97007

9/22 – Shipping time is outstanding & the products offered are varied. Something for everybody! S. Tsao 19382

9/18 – Top notch & 1st Class! I have turned a lot of people on to you guys and will continue to do so! K. Bell 72116

9/10 – Why buy elsewhere when I get these goods for so little money? It shows that U’ve been in business 4 25 yrs. I was awed by the apparel & accessory displays my dealer had in shop, but when I looked at the $$ tags, I walked away. I could not believe it when I 1st looked @ your apparel and the $$ U wanted. I was unsure ordering, thinking its 2 good 2 B true. I am VERY PLEASED 2 say I got More than I paid for. My husband and I haven’t felt this sexy in a long time. Thanks, Blue Geenz

9/10 – Jacket fits like a glove! W Haberley 44134

9/10 - I’ve ordered many things and to tell you the truth you’re the best and I’m also telling my other brothers about you. Thank you! K Mallory 04416

9/08 - I ordered a leather jacket in the wrong size and had to return it. I couldn't believe how fast you got it back to me!! In a “who gives a crap” world you all went the extra mile! Kudos and Raisin Pies for your whole staff. You made me happier than a toothless man in a puddin' eatin’ contest!
Bender 22642

9/04- Your web site is beyond belief !! 100%. You have a full and excellent line of leather products. I had a minor (major) problem at the web site. I was trying to change screens and your program went into a purchase mode. I did not enter the leather jacket that shows on the order form. I tried to delete the information but was unable to do so. I apologize for the problem. I wanted to send an email to a friend – the colorful motorcycle photos at MB, but I aborted. I do not believe there is much room for improvement. I was very impressed with the merchandise. I was also impressed with the speed of the web site. The screens change so fast I got caught with an item that I did not select. Somerville 97203

9/02 – Keep up the good work! You are offering quality products at honest prices…that’s an honorable thing in today’s price gouging market! M Pratt 53227

9/02 - I have been trying to buy a jacket that fits through your catalog. I have lost 40 pounds and was having trouble getting a jacket to fit. I just want to thank your company and the staff that was so helpful and supportive of helping me get the right jacket to fit me. After two returns and the third jacket fitting me like a glove, I am extremely happy and would HIGHLY recommend your company for anyone trying to purchase leather products. Thanks again and hope to shop with you soon! P. Baird 21788

9/01 - I just wanted to thank you for your incredible service with regards to my recent order and exchange. The quality of product is also excellent. Thank you!!!!! L. Waagen 97030

8/30 – Everyone I’ve talked to has been extremely courteous and helpful. Their professional manner presents a wonderful image for JLC. C. Mertesdorf 55303

8/30 – Excellent! I have not bought any leather goods from another store since I found you on the Internet. C. Eulloqui 79912

8/27 – I have been very satisfied with all the items that I ordered. I have had to send some back for an exchange, and everyone has been so helpful in getting the things I need. I will order again and again from your company. Thank You! P Baird 21788

8/26 – The catalog stated sizing for jacket ordered was “true sizing” but it was small. I had to exchange it, which cost me time and money. To bad, because your service was great otherwise. D Gelenter 21403

8/25 – There was no hassle in getting a refund for my order, which when ordering things online is critical to me. A Stone 20877

8/24 – Awesome company – friendly people and I will continue ordering from you guys. K. Grabill 44608

8/21 – Lisa did a great job helping me with the exchange for the jacket. M. Perry 68371

8/19 – I am happy with Jamin’ Leather Co. You have good prices. I wish you had tank pouches to go with the tool pouches. J. Moore 97603

8/19 – Your phone staff was the most courteous and helpful and friendly than I have experienced in a long time. T Moyer 17846

8/19 – I am extremely impressed with how quickly your orders ship out. Nice work-the packaging was great. Everything was made easy when I had to exchange an item! C. Basnett 01432

8/18 - Service & response/shipping are the best I have ever experienced. M Burch 41001

8/18 – The quality of your products are what keep me coming back to your company and the prices are affordable which has hooked me as your customer. I think you are doing a great job already and like what you are doing on your website. I found it a terrific help to have someone on Live Chat to ask questions. That was super! M. Berner 05641

8/12 - I just had to write and tell you all there at Jamin Leather how surprised and please I am with both of my orders. Not only are the prices great but the quality AND the service has been top. I have been shopping for over 40 years, from the top of the line stores to the five and dime stores. And have not come across one place that had a good price, quality and service all at one time, Until now, You answered all my questions right away, you let me know my order was being processed and also the day it will arrive. All the sizing was accurate also. I am very, very pleased and impressed. I do a lot of shopping online now and still have problems with returns and things not fitting like they say, sending the wrong items, having problems with returns, but not with Jamin Leather. So I will pass along to anyone interested in price, quality and service your site and phone number. Also I have passed on your catalog that was in my package already. See you at the check out!!!! Thank You! K. Becker 60010

8/07 – Great! No problems! Excellent service on tracking the order! M Holiday 77591

8/07 – It’s nice to actually speak with someone right away when you call, and not be put on hold. Very friendly! C. Fisher 97838

8/05 – Jamin’ Leather has a great inventory and low prices. Have given ordering information to friends, once they saw products. G. Gould Jr. 93420

8/03 – I like your catalog. Really good selection & great prices! R. Lampreda 93635

7/28 – Product sizes are for midget, not adults! G. Vollmar 63366

7/28 – Great, speedy shipping and quality of leather is excellent. I am very impressed! Thanks so much. J. Darbo 92543

7/27 – Very positive experience, will definitely, when needed, buy from you again. When I didn’t receive an email confirmation I called & was pleased at the very efficient way it was handled. F. Garber 95336

7/24 – This was my second big order. I really love my new leather jacket & I love what I paid for it! N D’Agostino 11961

7/24 – Excellent jacket, the size was just right and I didn’t have to send it back for a larger size! D. Gregory 50036

7/23 – Everything is fantastic about you guys. The only thing that’s kind of annoying is the emails, where it says “Jamin “name of employee” - customer service. That’s just cheesy. You guys are to good for that. Perry G. 216550

7/23 - About 4 days ago I put in an order online. I never got email confirmation of it. When I called today, I spoke to Terry who not only informed me that it was shipped on 7/19 but also checked and informed me the scheduled delivery date was 7/26. This is a level of professionalism I haven't seen in a long time and is rewarding. You can be sure this will not be the last order I place with your firm, mainly due to Terry's handling of my call. Fred G. 216641

7/19 – Awesome! Service is great! Ship time excellent! Product excellent! R. Cook 43435

7/16 – Will order again! I’ve always been pleased with your leather. Only one time did the stitching come loose. K. Victoria Zip 93422

7/14 – One of a kind & great! I share your catalog with a lot of my friends! B. Webb 40212

7/13 – Your sizing for normal size people is way off – unisex is not necessarily for women – a small sleeve is 8” too long. K. Sweeney 98816

7/12 - Overall I think Jamin Leather is great. Once my wife gets our computer online we’ll definitely be looking at more items. T Schannep 35079

7/12 - I absolutely love Jamin' Leather!!! The prices are great, the selection is the best I've found (and I've searched long & hard), the quality is amazing and I've never dealt with a nicer staff! It's great to be able to get everything I need from just one company! Thanks for existing!!!
S Peacy. 215311

7/12 – Good range of products, both sexy and conservative models but don’t know about the leather harness and constraints though. D. Aulie


7/06 – All of my experience with Jamin’ have been wonderful, even down to speaking on the phone due to a return K. McMillion 95118

7/06 – Every time I talk to your people, they are very helpful. When I come down to Myrtle Beach, I’ll definitely stop in. L. Welch 18072

6/28 - As usual, Jamin’ Leather has not let us down. Customer service is outstanding and quick to respond to emails. Delivery is quick even all the way here in Hawaii. We love your merchandise and quality we get. Look for further future orders from us. Would help though if the shipping wasn’t so high :( Aloha D. Jones 142598

6/21 – Jamin Leather Catalog is by far the best leather apparel I have found and who also offer the biggest selection in so many categories. Your staff has always been so helpful, friendly and polite no matter what! You are also by far have the quickest response in processing my orders and I always get my stuff when you say I will – no that NICE! I wish you had an outlet store in our state but with this kind if service I feel like I’m right there in the store. Keep up the good work! A Lovoie 22153

6/18 – Very good selection of products/great quality/ordering online very simple with no glitches/unbelievable response time in receiving ordered products; other companies could learn a great deal from you. William M, 113010

6/17 - I recently ordered for the first time from your catalog and I must say I will order again and tell all my fellow bikers! Because I lift weights and have a larger thigh I couldn't find fringed chaps to fit until I came across you on the internet. I now can have a chap that fits plus have the girly look of the fringe. Your prompt service amazed me and all I can say is thanks! L Carver 44001

6/17 - The jacket I ordered is amazing. The quality is superior to what I have seen at other places. The photographs on your web site did not do the product justice. It was my first order with your company, but certainly not my last. M McCall - 19601

6/04 - Thanks so much just received my new leather jacket and I'm in love with it! Fit perfectly like it was made just for me >) I will order other stuff soon as you guys are fast and reliable and have good products ... J Bryant 33710

5/27 - To All, I want to thank you for such quick service! I am very pleased with the quality of my jacket and I want to thank the lady who called informing me that I forgot enter the size of the Jacket. Once again thank you! A pleased customer, Bill Kemp - 127550

5/19 - Keep up the good work. I told my friends how great you are. T Elliot 002771

5/18/04 – Amanda is a credit to you, she was more than helpful, I never spoke to her by phone but kept contact by email. I will order again. Our customs in the UK charged another 60pounds sterling ( bastards ). Many thanks again! K Peake 122307

5/17 Customer service was excellent- you will be the first place I check when I want to buy other products. D. Carlson 55733

5/10 Your personnel are very helpful and the service is outstanding. S Mckeever 62948

4/29/04 - I just received my order today and I had to let you know. This is by far the best quality leather I have seen. The workmanship and quality is incredible. I am so very pleased with the chaps I bought and the catalog is awesome. I will absolutely be a return customer and will be very happy to share the catalog with all my friends and family. I also received them very quickly. This has been a very pleasant buying experience and I just wanted to say thank you for standing behind such a great product and great customer service. Keep up the great work. D Tyler

4/29 Staff was great ordering! Very pleasant! D. Johnson Zip: 80241

4/29 - I’m planning a road trip to your store so I can load up on leather clothes! J. Wingate 41042

4/27 - Ordered two coats for Christmas presents and one of them fit horribly, just a bad cut for the individual. Once again y'all handled the exchange with class and courtesy. Today’s order has been earned by your great customer service. Keep it up and we'll keep coming back!
T Flynn 417166

4/26– The quality of the merchandise and the speed with which it was shipped to me made my head spin! I’ll be back! D Washington 23327

4/22 - Quality per price is the best I have ever seen, I bought the stripe perf. Racer jacket and the quality is even better than many others jackets that I looked at for a lot more money! Thanks! D. Immel 44691

4/22– It is absolutely ludicrous what I had to go through to get my order shipped to my office! This is not my first order, I understand that you need to protect against credit card fraud, but to wait three days then email, then call the next day, and then make me get someone else here to say it’s ok to ship a package here. That’s total BS! J Sarbaugh

4/21 Excellent service, after speaking with Tina online I decided to order my jacket one size larger. When it arrived it was a perfect fit. I was a little worried about ordering online without trying it on first. But I know where to go next time now. Thanks. P Retton zip 26588

4/21 Very happy with every aspect and ordering was very pleasant (w/ Lisa). Received package quickly and great quality products. K. Lindemuth 15825

4/17 Just wanted to thank you and the girls working customer service, they were great help, and my jacket and chaps fit like a glove! The pistol conceal bag is nice to, the only thing I don’t like is the strap is to long, even when you shorten it to the shortest draw! Guess I can cut it! All else is good and just want to say thanks. I will refer my friends to your site for sure! I’m glad to have found your site! Bye G St. Clair

4/17 Best Selection of high quality (thick) leather. I may have finally found my ideal jacket (M2293ZN). You could improve the website by allowing me to cut and paste so I can print on “Word” my list of products. W. Bitters 122206

4/15 I just wanted to say that Tina and Amanda were most helpful when I had questions. C. Farnsworth 28613

4/14 Excellent for a person of larger sizes and great selection. Staff very helpful and friendly T Stair 98612

4/13 Your staff contact was most pleasant and helpful. The voice-mail left was precise, courteous, and helpful. I am having my spouse look at your collection for her riding leathers. D Price 22306

4/13 I just wanted to let you know my new overalls arrived today. I'm completely thrilled with this transaction! The quality and style are outstanding! Thanks for making it so easy to exchange them for another size. This was, by far, one of the smoothest transactions I've ever had online. M Jennings 39503

4/9 We are returning that pants because they didn’t fit me correctly but customer service was very polite and helpful L. Darrow 32168

4/7 Got my order today. My chaps are perfect, thanks for sending them so fast! J. Arledge Zip: 28205

4/7 The customer service people are outstanding! No problems what so ever. T. Postorino 20901

4/6 I don’t want to tell anyone about Jamin Leather because I want to be the only person with your cool clothes. M. Abeyta 80227

4/3 Not only top quality products at an inexpensive price but Jamin Leather is a very professionally run company- very customer oriented C. Angel 78640

4/02 This is my first order. It took a little navigating to be able to locate what I wanted. I am a little "overtall" and so needed a source of tall motorcycle gear. For some reason it was not a direct and clear connection to locate tall items, but once that was done, it was easy. Service was extremely fast. I'll be back. K. Chamberlain Zip: 98249

4/02 A friend turned me on to Jamin’ Leather and have been thrilled. Have visited the shop and ordered online and am very happy with both. Look forward to doing a lot more business with you!!! The quality of the product for the price was GREAT! M. Broadway 28173

4/1 Good products and good prices. I only picked the wrong size but your exchange program seems excellent. M Thompson 75773

4/01 I recently ordered the TALL IRON RACER motorcycle jacket. One word: WOW! The fit is superb (finally a Tall Size jacket that's really made for a tall person; it fits as if it were custom tailored just for me). The quality is exceptional (rugged, heavy-duty leather that I'm sure will last a long, long time). And the price was outstanding (1/3 the cost of some leather jackets that my motorcycle dealer sells). This was my first order, but it definitely will NOT be my last! THANK YOU! T Riedel 120659

3/29 Your products, customer service, and delivery have been outstanding. I have only placed a couple of orders but couldn’t be happier. Your phone operators deserve a pat on the back for the constructive help. Steve Staab zip 68845

3/29 The employees I have encountered have been more than friendly and helpful, but I am starting to have second thoughts regarding the quality of your products. Within weeks of purchasing some leather short fingered hand gloves and a leather handbag/purse for my wife had fallen apart. It is always the sewing that comes apart, or the zipper.

3/29 I received my order today, 03-27-04, jacket is beautiful! It is a birthday present for my wife. Unfortunately it's one size too small. Am returning the "L" for an "XL" using the green form. This is my 8th jacket order - Jamin' Leather is a great company to do business with! Thanks - C.D. Angel Zip: 78640

3/24 I ordered a jacket it is very heavy , very good quality & excellent prices! I would definitley recomend your web site to anyone!
T Schwinn Order#: 120517A

3/24 I am totally satisfied with products and the service I have received. I have recommended Jamin Leather to several friends who are now satisfied customers also. John Derham 93536

3/20 Lisa’s outstanding above-the-call-of-duty service was exemplary. I’ve never ordered from a catalog and she pulled multiple stock sizes to measure actual thigh, etc. I can’t thank Lisa enough for all of her help in getting me outfitted. She was timely, efficient and always cheerful. Although most leathers are black, a search by available color would be nice. I would like to see more options for women’s motorcycle clothing in light, medium, & dark brown. T Weiss 118904

3/18 I just got the Trail Blazer woman’s jacket, IT’S AWESOME !!! Great quality & style!!! I have bought many leather items over the years but you have the best prices & quality leather that I’ve owned!!! Thanks. Katherine France zip 60050

3/15 Great!! Your Prices are so much lower than other leather stores and your delivery time was 3 times faster than any other I’ve ordered from. N. Leeman 04694

3/15 I enjoyed doing business with your company. All people I spoke with personally (several times) were friendly, helpful and courteous. A good experience doing business with you all. Exchange was great. D. Kaple Zip: 43015

3/11 Good merchandise & nice people in Customer Service-very helpful. Cindy & Amanda are a great help! S. Varney Zip: 86303

3/11 Your website is great and order is quickly received J. Garcia Zip 32920

3/10 :-) our order arrived today... everything was of excellent quality and we are very pleased with your leather goods. we will be passing your sales brochure around to our friends.. again thanks D. McDonald Zip: 47501

3/8 Super quality at a tremendous value… I was a little concerned about buying leather over the internet but I will definitely purchase from Jamin Leather again… thanks. William Carson Zip 01504

3/6 Your customer service on the phone was the most polite, helpful & curtious I have ever been give. I called to ask questions 3 times and each time the people were wonderful. Wendy Smith 99216

3/05 I wanted to express my complete satisfaction with my new chaps. Lisa helped with my order. I asked her about the quality of the chaps and would I be happy with them. She assured me I would be happy with them, she was right! Lisa represents Jamin’ Leather very well and I think people like her should be recognized for how they represent your company. Every company is only as good as their people, Jamin’ Leather is a quality company, thanks Lisa. K. Lindberg 119318

3-04 Customer service on phone exceptional. Website best! I am very happy and will tell all my family & friends. A Jacobs 97048

3/01 I buy all my leathers @ your store! You guys can’t be beat!! I live in Georgia, visit Myrtle Beach often over the past 10 years. Always hit your shop first. You have had some crummy employees @ times but not enough to keep me from comin’ back!! Wish you had more shops around the US. I travel all over and don’t really care to mail order ,prefer to try my stuff on 1st hand 4 true fit! You guys Totally Rock 4 leathers. I tell all scooter trash and saddle tramps to check you out!! Pyle 152336

2/27 I really like the large selection of items. I also like the sizing info on each item, but it apparently wasn’t accurate on what I ordered. G. Breeden Zip: 30165

2/27 You have the best selection and quality leather I’ve found. I am always very pleased and impressed with the merchandise and the service you provide. M Rhodes 118565

2/26 Ordering online was a breeze. Got my order in 2 days. Called and had to reorder because of size. Clerk was very pleasant and helpful
P Poindexter 30318

2/24 Excellent company offering da bomb in affordable, attractive unique leather wear. Doug Bess 30319

2/21 Y'all are great. I usually just get your catalog and wish about all the stuff I'd like to buy. It's a great way to catalog cruise after a 12 hour day. Maybe some day I can break loose and spend a couple hundred dollars. Keep em coming.J Hughes

2/21 Very organized well run business. We anticipate doing business with Jamin Leather in the years to come. Would like to see an expanded color selection in jackets & chaps. Brenda Martin 15344

2/18 Seems to be very nice. This is my first order and I plan to order again. Cheryl Phillips 74868

2/13 WOW! Great catalog, products, shipping time and quality. Better than Lands End! S Fulse 117418

2/13 The only thing I can suggest is more availability in sizes. You guys have basically everything I could ever want in leather goods, but a lot of the things on your site are too big for me! But I must admit, I found more things in my size here than anywhere else! Aaron Morales Order# 117310

2/13 Extremely wonderful transaction, product and customer service. I will definitely buy from you again. Thanks for everything. Joshua Fish 66027

2/12 I ordered 4 different items from your website and only recieved two of them, that was very disappointing. When I ordered online I was contacted about 1 item being discontinued and was given a chance to choose something else, but there were 2 other items nobody ever contacted me about that were discontinued and I never had a chance to choose other styles. I was happy with the 2 items I recieved but very disappointed that I never recieved the boots and gloves. Deborah McConnell Zip: 93561

2/12 I am so happy I found your company. I already placed and received my second order and I referred you to my friends. Delores Deluca 11230

2/14 I had a backorder an I was taken care of no problems. I am about to exchange as a gift. Nikki Tillman 30338

2/11 Well I must say Jamin Leathers did it again. I made an order told them what I needed. It arrived tried it on and could not ask for a better fit. I,m talking about the Touring Over Pants. They everything they said they were and more. Satisfied again thanks. Thomas Whitson 95776

2/10 The shipping was fast and received all merchandise even though backorder item. Awesome! Dana Datallo 96733

2/10 Sizes seem to run very small. I ordered size which should be loose on me but it was tight and sleeves were very short. Janine Rolik 07004

2/09 I just want to tell you how please my girlfriend and I are with the jacket, vest and chaps set we purchased for her from Jamin Leather last month. The quality and finish was beyond our expectations, the fit was perfect the first time, and the service was terrific. We are referred several friends to Jamin Leather and will continue to be cusotmers for years to come. Ken Andrews ZipCode: 80634

2/07 “Great people, very friendly phone people!” Jerry Saylors Zip 99686

2/07 “Other sites don’t charge shipping. Any chance you might cover shipping in the future?” Anna Seslar, Zip 94954

2/07 “You people are great! Has to be one of my best online ordering that I had ever done. Super Easy!” Sandy Lattimer Zip 40513

2/07 “I just wanted to thank you , not only for the very quick shipment, but also the re-shipment of my order after UPS placed my package too close to my fence. My dogs got the package and chewed my leather jacket and within 48 hours of my original to UPS, you had a replacement jacket in the mail to me. Thanks for such great service!!!!!” L. Dawn Tait, Zip 32754

2/05 “The exchange policy for returns is not customer friendly-30 days should be counted from ordering/shipping-how is it fair to count 30 days from original order to return orders, when there are not enough days left, if any, for the second return? Customers shouldn’t be charged for unfair policies. The whole exchange/return process is just too complicated and too punishing for the customer.” Anne Kroeker zip 98004

2/05 “I was very happy with my whole shopping experience. You have a very helpful staff. I used the online services and was happy with that also. Quick shopping.” Robin Saltis zip 98531

2/05 “You guys rock! I placed my order on Saturday, and received it on Monday. Love the items I got. This was only my second order, but not my last!” Marsha Lewis zip 34266

2/5 “In a word, Great!” Josh Hillyer zip 40342

2/3 The different catalogs had different web pages which was a bit confusing trying to figure out which web page went to which catalog.

2/2 Could use better catalog pictures and larger sizes. I wear a 12 & ordered a 16 & that was too small!!

2/2 I have thought so well of your company, service, product line & communication that I have already shared catalogs with friends. The only thing I think you need is to expand your size for arm products. Your site is the best leather site we have visited. The best advertising is by word of mouth and seeing your products being worn, people ask questions. Jeff Provance Zip 44515

1/31 Great Company!! Pleasant staff. The backorders were pretty slow, though. You can improve the website through simplicity. Many dial-up modem users find the site slow. Scott Williams,
Zip 28590

1/29 As a first time customer, I have to say I was very disappointed. I ordered this vest in October; hoping to receive it in plenty of time before Christmas. I had to call the end of Nov. to find out the vest was on back-order until Dec. 19th. Then I called again the beginning of January to find out it would be at least 2 more weeks. Finally my husband called to find out it shipped the day before. Very poor customer service on your part that we called 3 times on this order. Also that it took almost 3 months to receive it. Dissatisfied Customer, Tricia Lang Zip: 56201

1/29 Every time I have called or e-mailed everyone was so helpful and nice to talk to. Even when there was a mess up on the chaps I still got the help I needed. Sarah Hartman Zip:79707

1/16 Return policy must be stated clearly in returning within the 30 days. It was my impression after 30 days is a problem for you to service charge someone 15%. Make your return policy clearer and don’t try to rip people off with a 15% restocking fee… and besides, what’s the difference in restocking before or after the 30th day. Bertha Thomas Zip 02882

1/27 Up until this order, excellent. I always got what I ordered. Your company is excellent, I can get it and it’s there. Truitt Lewis, Zip 75110

1/27 Your company is Great!! Mike Edwards, Zip 65807

1/27 Thank you so much for sending us some stuff over here. We really appreciate the fact that the American public is aware of the sacrifices being made around the world right now by the American Military for all Americans. Thanks for the support once again & have a great day!! Jeff Stevens

1/26 Awesome selection – found exactly the stuff I was looking for!! Wish you had a store near me – Great Job!!! Everything was great with the website!!

1/24 You have some beautiful ladies modeling the clothing products. Keep up the good work getting those beautiful models. Eric Tarleton, Zip 29307

1/24 This company has the best items at well below others’ costs. Thanks!!! Mike Fattal, Zip 07470

1/18 Just a quick note to say thanks for all your help Saturday while we were at the store. We had a blast meeting you (and Stacey and Cheryl), and really appreciated everything you did for us. Even though we will have put over 1,200 miles on the Expedition by the time we get home, the money we saved was worth it! Tell everyone we said "Hi" and "Thanks." And please pass this on to the owner . . . you guys were fantastic and we will definitely be recommending Jammin' Leather to our friends (and possibly even a few 'not so' friends). Keith Stephenson Zip: 36066


1/21 So far so good, but allow better sorting to group similar items with keywords on website.

1/21 I was very satisfied with the jackets that we ordered. We had to return one jacket for a smaller size. This process was very easy and the replacement item only took a week to arrive. We had some questions about returning the first item and the person we talked to on the phone was very friendly and helpful. Tom Hutchinson Zip 48436

1/17 I have bought several items in the past, but because the item was a gift and not opened when received, I had no idea it would not work & the 15% surcharge is something at Christmas time should not be used.

1/15 When I ordered my product, I was told the order would be here by Jan. 7th. It was here a day early. When I talked to the gal on the phone when ordering, she was very nice and had complete information on the product I ordered. I had a good time during my order. Thanks. Paul Pfeifer Zip 82807

1/15 I’m very please with your products, they are of high quality. I am amazed at your promptness of your customer service when a situation arises. I want to thank you all for your help and great service! Kathy Anderson Zip:85027

1/15 I order from Jamin’ Leather, I feel quite often, I wouldn’t place orders if I didn’t like the product, quality of the product or the price. Michael P. Moore Zip 45504

1/14 I found you excellent to work with and Your Prices are more than fair. I intend to come back and buy more from you. I have also told many others about your website! Tim Patterson Zip: 03263

1/13 I have recommended Jamin’ to many of my friends based on my own experience with your products and service. Dale Marquardt 20165

1/12 I found you excellent to work with and Your Prices are more than fair. I intend to come back and buy more from you. I have also told many others about your website! T Patterson 03263

1/10 Excellent online help and service. I had several concerns with my order that were corrected and handled extremely fast. Marty Lawerence 89408

1/8 I received order #114513A today and everything was perfect!!! The patch on the vest was perfectly placed and all items are sized right and fit correctly. Thanks for the gift of the picture frame, I happen to have a use for it at this time. :) Will be ordering again with the RR#. Thanks a lot!!! Michael

1/7 Just a short note to let you know that I could not find the web site for the survey, but did want to inform you that I would have rated everything excellent. Very fast service and I would order again, in fact this was my second one. Linda Board Zip: 51106

1/06 You need more serious bike clothing, less dress up stuff. Example – you have umpteen fringed jackets – or traditional biker jackets, but only one zip up side leather over pants. A really practical item, and it’s not available in women’s cut. I’m thinking about a tank chap with a cell phone, glove and sunglass pocket. You don’t have it. But you do have several pages of fancy belts and S & M gear. Got no problem with that, but I’m beginning to look other places for serious gear. Also, why two separate site? Confusing. T Flynn 110106


1/06 We have been receiving your catalog for awhile now. We ordered our son a pair of Jungle Boots (our first order with you). We received the boots and wanted to let you know how pleased we were with the service that you provided. Our son is very pleased with the boots, wearing them all day until almost time for bed. Thank you for doing such a good job and you will be receiving orders from us in the future. G
& L Kilgore 45377

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