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JaminLeather.com

2005 CUSTOMER COMMENTS
We try to make your experience with us as pleasing as possible...

ON THIS PAGE: If you really want to get to know us. Well, our customers speak for themselves. Here are customer comments gathered by customer surveys, letters or E-mail. Enjoy their interesting, humorous, insulting (if you could find any) and supportive comments, like we did. No favoritism given to comment selection, we just require them to be constructive. FYI: Most of the surveys we get back with comments come in with your returns and exchanges. To further see how we rate, visit our survey.


6/27 – Excellent customer service, selection and prices. I recommend you to friends and family! T. Watts 31061

6/27 – I thought you guys were great! C. Smith 15129

6/23 – We have always been very pleased with product selection, quality, and services. J. Williams 20715

6/22 - I received my shipment of leather pants, vest and belt. I would like to comment on the pants, The snaps do not work, I called your customer service rep and hopefully I will get replacement snaps of better quality. The pants are a little tight for a 32", I have been wearing size 32" for a number of years. I believe these trousers to be closer to 30", cause I can were 31" comfortably, that’s probably why the snaps keep popping open. The Belt is of low quality leather and really doesn’t justify such a steep price. The vest is ok; it to is a little pricey for the quality. I probably will not shop your site anymore. I won't recommend it to anyone, but I will not go out of my way to discourage anyone from shopping your site. Hopefully the snaps are on the way. M. Lucki 80017

6/22 – Catalog & Web don’t mention products aren’t always Jamin’ Leather brand. K. Woltz 20736

6/22 – Very helpful and friendly staff! D. Moxness 93420

6/20 – I was very impressed with the speed of processing and shipping of my order and when I had to exchange the speed of my email reply. J. Heisler 63116

6/17 – Service was good and I am exchanging so we will see how that works. J. Christensen 59714

6/16 - I have never ever had such quick service on an order. I ordered Monday online, and received the package Wednesday. Thanks so much for the last minute Father's Day gift!! E. Quon 31324

6/9 – Your sales girls are very helpful. G. Weikum 605646/8 – Excellent quality thus far – on all your leather goods, workmanship as well. M Ferris 54153

6/8 – As I have said before, your company is fantastic! Great selection, unusual and interesting products and fantastic prices. D. Bess 30319

6/7 – Your company rocks!!! It’s affordable and fine quality. T. Wilson 79702

6/6 – I’ve shopped in your store and used your catalog both with good experiences. M. Boulay 02632

6/4 - Chaps arrived on Thursday. They are perfect, a little loose at the top, but I can live with that! Can't wait for a ride or an excuse to wear them! They match my cream and black leather coat perfectly. Thanks, Donna 45069

6/2 – I tried different websites and I always came back to Jamin Leather. D. Parsons 40336

6/2 – Excellent selection and prices. Perhaps an order tracking function. J. Talley 80918

6/1 – Both experiences have been good. I usually don’t do mail order but will continue with Jamin’ Leather. B. Smith 89108

6/1 – Phone service was very good and received product in a timely manner. G. St. Clair 481605/27 - I received my order yesterday and, WOW, am I pleased. The quality of the merchandise is excellent and your customer service is outstanding. You have a loyal customer and I shall let my friends know how pleased I am. J. Higbee 22150

5/26 - This is my first order with JAMIN LEATHER, and I have to say that the service,
attention to details, and of course the products have been second to none, Thanks-Rick

5/23 – Packaging was ok. If the box had to go any further, say California, it would have lost is seal integrity. G. Stroup 80221

5/19 – I have been happy with everything I have purchased from the company. The company is very excellent in shipping and with returns. J. Small 57104

5/19 – Excellent customer service and they made me feel confident that my issue was nothing to worry about. I felt like I would be taken care of regardless. A. Sanders 08640

5/18 - I have not received my order as of yet, not expecting it for a couple days yet. I am sending this to you to thank you for your Representatives elp. Your site was easy to use and your people, not sure of the young ladies name, were just a pleasure to work with. Jack H 241405


5/17 – We have enjoyed shopping with you and will continue to do so. S. Sharlow 98001

5/13 – Excellent service and variety of products is good. T. Thompson 33709

5/12 – I was very pleased all-around. P. Logan 03051

5/11 – I am very satisfied w/ Your Prices and the quality of all products. Friends see your merchandise and love it! S. Moreno 79936

5/10 – Loved the fast service and quality of the product. S. Thomas 83687

5/10 - Just wanted to let you know that I received my order yesterday and that I am very satisfied with the quality of the Vented Eagle Jacket, Riding Chaps and Driving Gloves. Fit was perfect by following your fit chart and top of the line quality at an affordable price. Jamin’ Leather will be my first stop for all of my leather needs. Thank You D. Thomas 047575/5 - Everything was fast, great and easy to navigate. I will shop many times at your site. Thank You! T. Ehrler 48097

5/5 – Very happy with products (leather quality) and price – Great selection. D Warfield 01452

4/28 – We are very much satisfied with the products received and the items arrived as promised. G. Henry 24540

4/23 – With help in getting the jacket corrected the staff has been quite helpful. Trying to get the right one. L. Johnson 29687

4/23 – You have a huge quality control problem with respect to sizing. This is my second return on the same item. J. Julian 83805

4/23 – I found it by accident but I was very impressed with your selection and the prices were quite reasonable. R. Kowalczyk 78229

4/21 – Customer service on a return was excellent! No problem whatsoever with exchange. One of my top priorities is service. H. Wessels 78945

4/19 – Great service! Great Quality! Size did run a little small. C. Danford 82001

4/19 - Your customer service is EXCELLENT, and the online chat is very helpful! D. Godfrey 95670

4/19 – Excellent, huge selection, happy with quality. J. Slothower 986854/19 - Hey, received my order today, 4/18/05....Everything as expected, top Quality...Fast Delivery....Excellent Packaging. Your Service is exceptional. H Gundrum 81005

4/16 – Your service is very quick! B. Goodwin 26410

4/15 - Even though the post office messed up, everyone I spoke to or emailed were very helpful. Your co. is a pleasure to deal with. D. Braun 18337


4/14 – Your sizing doesn’t include sizes for us larger women. E-mail correspondence was non-existant, and this isn’t the first time! S. Clark 76634

4/14 – Should carry more USA made leathers and say s in larger, easy to find print. D. Yates 99111

4/09 – Very impressed! Thank you! R. Freeman 96019

4/09 – I like the selection of products, and the shipping was fast! M. Bray 96205

4/7 – I thought the item I received was beautiful, especially for the price I paid however it was not true to size and I could not close the jacket up at all. T.Lee 44128

3/31 – Excellent phone staff, web site, and product quality!!! A++++ Will definitely be a repeat buyer! V. Musi 95301

3/30 – It is convenient and the prices are very good. R. Chavez 87557

3/30 – Biggest variety I’ve ever seen! Great! D. Croley 36301

3/30 – Don’t change a thing; stay just as you are! You are excellent! M. Maddox 20650

3/26 – I was sent the wrong studded pants that I ordered, but everyone makes mistakes! I love your merchandise! G. Bradford 71107

3/23 - EXCELLENT QUALITY AND LEATHER THICKNESS...VERY PLEASED... A+++...WILL RECOMEND YOUR PRODUCTS TO EVRYONE...I DEFINATELY WILL BE A REPEAT BUYER...NICE TO KNOW THERE IS A COMPANY I CAN TRUST!!!!! V. Musi Jr. 95301

3/22 – So far, so good – very good – couldn’t get better “service” anywhere else! A. Strickland 30135

3/21 – Sales people should be able to better communicate products sold and be truthful with the customer. I asked specific questions about product anddid not get the product described. D. Brodeur 27937

3/18 – Need better and adequate sizing. When I called for a return I was told sorry that some of our items are not coming in sized correctly. But I still have to pay to return items and pay shipping. R. Williams 83815

3/16 – I really like the fact that someone called me at home before my sending order. R. Garcia 88026

3/16 – Order form a little difficult (did not know weight of my order for the handling charge – did sales tax apply and how much). Everything else is excellent. D. Boyland 65449

3/16 – The first time I ever ordered from you, and the quality was great; service was outstanding, and shipping was very fast. L. Richards 22193

3/11 - I just wanted to say thanks! I ordered a new jacket, belt, and leather shorts. My stuff is awesome and you guys are great! I can't wait to come to bike week in May and visit the store to buy more. Cindy - 233051

3/11 – My jacket had a seam separated under the left armpit. It was not enough to require an exchange, just good sewing technique. Other than that the Jacket and other products were beyond what I had expected for the price. Hatch 234663

3/9 – Fast delivery and quality products. When ordering, I have no question on the products I will be receiving since the quality is always excellent! S. Tharp 26301

3/9 – Great Service! Good Folks! Wonderful product and prices! E. Cartmill 66619

3-04 - Received the jacket and chaps to day and just wanted to let you know that we are absolutely thrilled with the quality, cut and finish of the garments. It is always a bit nerve wracking to order something over the internet, especially clothing as you cannot gauge the quality and look and especially the fit but everything is just perfect and well worth the wait. There is nothing like this available in Australia so will be sure to sing your praises to my fellow Harley riders. Once again thank you for such a quality product. James- Australia

3-04 - I just received my order and I wanted to write and tell you how satisfied I am with all of the products I ordered. Everything was a PERFECT fit - exceptional quality. The size guides you have published are some of the most accurate I have seen. I was a little hesitant with ordering leather products through the mail or online. I have to say, your company has eliminated any concerns I had. I will recommend you to all of my friends and family. I am definitely a repeat customer! Broedel 224309

3/03 – First time ordering – but very satisfied – but am looking for a lighter gray. However, I am satisfied with what I got! J. Richards 14103

2/28 – Tina was very helpful when I ordered. She is an asset to your company! C. Rose 98380

2/28 - I wanted to let you know that I received the jacket today. Thank you very much. My wife loves it. She complained about the last one's sleeves being too short, this one is too big at the waist, but she's going to have it tailored at a local business. Thank you again for the wonderful merchandise. I will be ordering again soon. Cole - 234049

2/26 – Folks, As always the product received was high quality and fit perfectly. I received the chaps yesterday when I got home from work and was in the wind with them last night. Thanks again for the high quality product you sell!!!! Robert M 139255

2/26 – In the past, you have gone “above & beyond” to accommodate what I needed. I appreciate that and your fast, efficient and courteous service. C. Eckerson 81007

2/24 – I had great service with polite reps! D. Miller 37766

2/22 – Excellent response and confirmation system – quick shipping turnaround. You have an excellent return policy. J Russell 45011

2/22 – Some of your items online you cannot see back of the items or rotate view to see the back side but you do show the backs of some of the items. D. Roach 95971

2/14 – So far I’ve enjoyed working with Jamin’ Leather and hope to continue. C. Chavez 81001

2/04 – Thank you for processing my order and getting it to me so quickly! I would recommend you to friends! B. Mast 80537

2/2 - Hey Gang!,Thanks for finally filling My order.. The touring pants are great, worth the wait!! Thanks again. D. Scully 32097

1/31 – This is my 2nd purchase from you. Very satisfied and have recommended your site. Leather quality is excellent but sizing can be difficult. Jacket I ordered was fine in the chest but tight in the waist. Had it fixed by a tailor. Perhaps more measurements in the descriptions of the items. D. Martin 02886

1/31 – I am a member of Abate and a local Indiana Riding Club and I am telling everyone I come in contact with about what you did to me and not to order from your company ever! Your return policy sucks – I ordered December 2nd for a Christmas gift for my wife and she opened it up Christmas day and it did not fit. So I sent it back and the replacement did not fit either. But since the 30 days was up I am not out of two shipping costs plus the 15% service charge so that means I paid $50 and got no jacket. I am telling all my friends about this and not to order from you. M. Wilson 48003

1/25 - Thank you, you really do jam! My wife & I received our orders in less than 1 week, just in time for our big trip in the fall last year. I never really expected it to happen with out something going wrong, but you did it! Just so you fully understand I'm 6'5" and my wife is 5'0". We both have a very hard time finding clothes to fit but they both fit us perfectly. We have friends that have paid 4 times as much for their gear, and your quality is right on par! THANK YOU! S. Zimmerman 60136

1/25 – I feel your policy of returns in 30 days or a re-stocking fee is deducted is not really reasonable. I realize you want to get the product back and get things “done” but during the holidays, people get busy and forget – 45 days would be more realistic. J. Rondeau 98239

1/18/05 – I was pleasantly surprised because at Your Prices the quality of the products would be sadly lacking. This was not how it turned out to my happiness. Your products are excellent and were constructed of high quality. A Heard 78222

1/18/05 – Do you think you could start carrying low-rise leather pants in smaller sizes, like size 2, that don’t run large and have bunnies on them? Plus you should have no charge for shipping for exchanges. L Tice 91790

1/11/05 – Your company is who I personally love buying leather goods from. You have items other leather companies have not even heard of, such as the Wallet Holster. You have a great company. I. Gomez 95402

1/11/05 – I’ve bought your leather before, and found it to be soft, durable, and of fine quality! J. Waer 95370

1/10/05 – There’s nothing to say, this is the first times I purchased from your company and I am very satisfied. Thank You! O. Viana 94534

1/10/05 – I was very satisfied with everything and will order many more times. D. Schneider 17740

1/10/05 – This was out first order but I am very impressed with the way everything has been handled, including out need to exchange. B. Smith 79007

1/10/05 – All transactions were handled PERFECT! D. Sojka 76087

1/08/05 - I just got my order today. The trench looks great! Thank you so much for working with me on my problems and helping resolve them. I will let anyone I know who is looking for a leather jacket to come to you. Ryan F 228779

1/7/05 – I’ve looked all over the net. No one has your selection, quality and price! J.R. Oliver 48603

1/7/05 – Friendly people and speedy delivery! Keep up the good work! W. McCourt 23234

1/07/05 – You guys always ROCK! I am constantly amazed at how fast you process and mail orders! Keep up the GREAT WORK! In my years of shopping with you I’ve never had any problems!! Steven P 100615

1/6/05 – We love your auction during Bike Week in May!!! C. Ware 26241

1/4/05 – Very Impressed with speed of order being filled and mailed. Received in two days during Christmas rush, staff very friendly and helpful when I had to call about exchanging due to my ordering wrong size. Thanks and will order again. Albert S.143551

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