Excellent quality at very fair prices. I just wish personal
checks didn't take so long - But I do understand. -B.
Hokel
This company is on the way to a bright and successful future.
The customer service department is very nice and prompt
with information needed! Good job guys! -B. Jewell
Your Prices and services are very good. You may well be
average to good for a US outfit (I don't know), but compared
to what we get in ENGLAND you're brilliant. We will certainly
tell our friends. -J Knibb
I found your URL on the cover of your catalog issue #511.
I must say that I an delighted that you are available on
the Web. I've been using the web for over two years now,
and I'm pleased to see sites like yours springing up. I
would also like to add that whoever is designing your web
pages is doing a nice job. You seem to have a workable balance
of graphics and text, unlike many other commercial sites
I've watched develop over that time. As a Webmaster myself
(http://sorba.uafabm.alaska.edu), I congratulate you, and
as a web client, I thank you. Keep up the good work. -D.
LaRoe
Due to the circumstances concerning my UPS delivery, Shirley
couldn't have been MORE helpful and friendly tracking down
and trying to get my reorder to me by Xmas! Thanks Shirley!
-N. DiBenedetto
I recently called your 800 number and spoke with a women
named Shirley. She was extremely courteous, informative
and most accommodating, as far as my questions about your
products. I commend you on your choice of personnel. -J.
Mailmen
You treated me like I was an honest American and believe
me, when I ask you to prepay shipping so my husband could
have his gifts under the tree at Christmas... I don't think
you could improve the services of Shirlie and Jamie. -D.
Weaver
I regret doing business with you. Your lack of concern about
the original time frame of my order appalled me, and attempting
to rectify your errors with express shipping in not doing
me a 'favor'. It's how you save a sale. -T. McCoy
George, Thank you for our Dec. 18 1995 conversation about
my follow-up on my order... You said the merchandise should
arrive that workweek. I needed the bag as a Christmas gift
for my wife and with that day a mere week away then, I was
getting worried. As you confirmed, it arrived in my workplace
on the afternoon on Friday, Dec. 22. Whew! Blessings to
you in and for a happy new year, George. You were consistently
courteous, clear and complete. -P. Guballa
I wasn't happy when I came across a tag that said 'Made
in Mexico'. I thought I was buying USA products. I will
think twice next time, if there will be a next time at Your Prices. - H. Luippold Jr
I was telephoned to be told my order was going out a little
late, some places don't call at all... I pretty much like
everything about the catalog. As far as the services, that
is excellent.. I like your company. So far all my leather
products are from you. I bought a red rose inlay vest in
Florida at bike week and paid double what you sell yours
for. Yours are better quality. You got a customer for life
with me. -L. Eggermann
Both times I have placed orders, people were very courteous.
Talked to one of your customer service people, Rosie, very
helpful and courteous. -R. Wensel
Jamie was great! Good sense of humor, helpful and patient..
We found you on the computer. Having ordered twice so far.
Impressed with prices, quality and service. We enjoy your
catalog.. PS the Boots are terrific! -J. Curtin
Great Job Josh!!... I was extremely impressed when Josh
phoned me about my order. When I got my order I loved the
jacket... I placed another order today. Jamin is one of
the best places I've ever dealt with. Great service and
products. -A. Garbrick
Your 7 day 15% refund deal sucks, it has turned me off from
ordering more than I do. Especially when a lot of the things
I get are gifts and when I order early so to have it when
I need it. If I don't get a good fit I'm penalize. So in
the past I have just taken the cash back... -C. Rocchi
I was concerned about my order not reaching your address
after a week in the mail - however 2 days later I got a
voice mail from Josh reassuring my order is in process in
a short backorder time. I got my jacket, it fits, it's really,
really nice and I'm a happy camper. Thanks. -A Tompkins
Although my firs order was delayed, I called to find out
why. When I did, I was impressed with the prompt service
which I had received. The salesman called me back in less
than 10 minutes with an answer, apologize for the delay
and corrected the problem. For me, a delayed order was not
that big a deal. Mistakes sometimes happen. What is important
is that when a mistake does happen to admit to it and to
correct it. This is the true measure of service. My order
arrived within a week and it was worth the wait. I've seen
similar products at other stores. The stuff they carried
really sucked.... I am more than satisfied with what I had
ordered. The quality was far more superior than any other
that I had seen and the prices were even better. I can't
believe that some stores charge what they do for the garbage
that they sell. Not only will I continue to order from your
catalog but I will also make an effort to tell everyone
I know about what you have to offer. Thank you for your
service and products. -C. Garfield
The leather vest I ordered was not sized correctly. I asked
the owed of the shipping charges be refunded. It was not.
The vest was ordered one size larger and it was still too
small. No fault of mine and I am out my return shipping!
-W Welman
...
I didn't note this in my catalog request, but I'm going
to tell you now - your on line catalog is The Best Online
Catalog that I've seen in the net. The catalog is WELL organized,
all the pictures (thumbnails and larger pictures) are clear
and cropped just right. And your web server gives good response
time!... -Michael
I just want to tell you how please I am with my first order
from you. Everything I order was of Exceptional value. I
received my order in less than 5 days (including the weekend!!!).
That's the quickest I've received any catalog order (which
I do about 85% of my shopping through). I actually paid
for your catalog from a catalog ordering book, and I'm sure
glad I did. You have excellent leather products and other
accessories. I can't wait to put in my next order. I'm sure
you will be hearing from my friends also, I couldn't help
telling them about you. Thank you for your prompt service
and quality products. -K. Audette
Enclosed in my order was a free shipping coupon with a due
date of Nov. 23, but the shipping date wasn't until Nov.
21. The coupon was expired before I got it (it takes the
mail a little longer than 2 days to deliver). Next time
send coupons that will be valid when people receive them.
-W. Blair
Packaging was favorable, but shipping was not, mainly because
the shipper did not pay attention to the shipping order.
Rosie was great! However, I ordered overnight delivery,
but it was shipped UPS ground. -L. Nicholas
...UPS
really screwed up Christmas at our house by no delivering
the items until the 5th delivery day after shipping (2nd
day service). I would however like you to know how much
I enjoy the jacket and bustier - the items were well made
- fit perfectly and beautifully styled. So despite many
tears on Christmas day, and irate and embarrassed husband
I do like my gifts, despite the lateness in delivery!....
Thanks for carrying such great items. I've gotten many compliments
on my jacket. -L. Douglas
I have ordered 3 times so far, seems like you could trust
my checks by now. I sent a money order my second time and
still took a month to get my order... I don't like it sent
certified. I have to miss a days work to pick up my package.
Gloves = $29.99 + days work, lost $150.00. So in short my
gloves I just received cost me $180.00. Please let me know
if I can get my orders without it being certified. -C.
Auwarter
...George even tried on different sizes of vest I wanted,
to help decide correct size... You have the best catalog
service I've ever seen. -J. Fitzgerald
We place our order by phone on a Saturday, your rep told
us if the product was to be backordered, otherwise product
would ship on Monday. When no merchandise has been received
in 4 business days I phoned only to find that product had
indeed been backordered. Since we were not notified we sold
our chaps and jacket already, had thinking we would have
new items by that weekend. If we had known our order was
delayed we would have kept what we have had until items
arrived but due to the fact that we had a big run on Sat,
Owner of Jamin' was wonderful and had items overnight air
from Mfg., all worked out, new items were here on time!.
-L. Peterson
I think your alternations department can perform MIRACLES.
At least they have for me. I feel you act very professionally.
I feel you should keep the return forms comings with orders.
It's very considerate. Overall you do an excellent job taking
into consideration that no one can be perfect all the time.
There will be mistakes. Your have always been fixable. -WB
Thomas
I am always amazed and very happy when I receive my Jamin'
Leather merchandise. The craftsmanship is so beautiful!
And the leather smells so good!! I am in love with my biker
jacket. Thank you! -R. Wilber
So far the products have been of higher quality than I am
used to finding. The catalog is great, descriptions and
pictures leave very little to the imagination. And the "Satisfied?"
comment (on the packing list survey form) is hilarious!
-G. Gehlbach
I was hoping to receive my purchase before 5/20, was shocked
to receive them +/- 2 weeks early. Thanks so much, one less
worry for me! PS. Jamie did a superior job - this person
is an asset to you, don't forget that! -D King
Everyone is friendly and helpful on the phone, George seemed
to take a personal interest in my order and followed through
even though I had to speak with someone else on the phone.
One time I called. An 'I care and will take care of you'
attitude. -Jean
Your staff should be commended for the service: It is truly
a pleasure to do business with caring people. Thanks so
much, your appreciated." -D. Russell
You may be interested to know that the word you have chosen
for the title of your company 'Jamin', is actually spelt
'Jammin'. I assume you mean to convey partying and getting
it in with intensity and free expression. I've enclosed
a copy of a page from a glossary of works as support....
'Jam - 1)To confront someone. 2)To party; to dance 3)What
musicians do when they play with high energy and excitement.
4)To have sex. 5)To dunk the ball in basketball.'.... I'm
not trying to be smart in telling you this. But it may save
you some embarrassments. -A. Lovett
It doesn't seem fair to inform a customer about the 15%
restocking charge on the invoice. I consider this charge
a lesson and I have learned that your practices are somewhat
questionable. Neither I or any of my many riding friends
will ever order again. -J Gavin
I love the jacket I purchased, look - feel - style - price
- service. But you need tall and XL tall. TOO HARLEY DAVIDSON™
ORIENTED, MOST OF US DO NOT OWN HARLEYS. -S. Lindemann
Really like the way Debbie took a personal interest in making
sure my order was taken care of. I'm definitely HOOKED!
-J. Wolf
Your services are great. Catalog wonderful. But now that
you ask, I must comment on the ad on page 10 for the dog
leash. Please understand, I mean not to be uptight - I don't
live in the dark ages! But when I saw that girl at the end
of the leash instead of a dog, my immediate reaction was
negative. Bad vibes. Otherwise all else in catalog is cool!
Thanks for letting me get that off my chest!... Thanks for
the coupon. -P. Pepe
...
I would like to commend your service. I have done a lot
of browsing through on-line catalogs, but yours has the
best layout by far. By the way I'm impressed with the quick
E-mail response. I have never gotten an order conformation
so fast. Thanks. -J Dunkum Jr.
I finally loaded my Netscape Navigator and your catalog
now jumps as it jams. My wimpy WinWeb Browser that came
with the software from my access provider did not do justice
to your catalog. WinWeb only showed the blue borders of
the pictures and after selected would show the color gif's.
I now see the covers to your catalog that was not shown
before. And Jumpin' jehosophats! some of Your Prices now
flash on the screen. I am now truly impressed by your jamin
jive. -dhnavph@pixi.com
Friendly, Fast Service - Will definitely order again - knowing
that I will receive products quickly and are of excellent
quality! -B Gardner
You should have a 1800 number. Why should I have to pay
for a long distance phone call to straighten out my order
when it was your mistake. I think it's a great catalog.
I just wish they got my order right, especially when I am
a first time customer, not a good start. -J Martinez
Was very impressed with the catalog. Upon receipt of order
- was impressed with the quality of leather for the price.
-E Umbach
If my first order is a sign of how future orders are handled
I feel that we will do business for a long time. It was
the best catalog I have ever used. -M Petrowio